Refund & Cancellation

JivniCare currently waives the standard platform convenience fee of ₹29 for early-access patients. If platform charges are introduced in future tiers, the billing details, fee breakdown, and refund criteria will be clearly communicated before any transaction. Currently, appointments booked online are completely free to book.

Patients can cancel their same-day bookings at any time directly through the patient portal. If you cancel your booking, the token will be released, allowing waitlisted patients to be advanced. We encourage timely cancellations (at least 1 hour before the expected consultation window) as a courtesy to the doctor and other patients in line.

All doctor consultation fees (e.g. ₹100, ₹200, or as specified on the doctor's profile) are paid directly to the doctor or receptionist at the clinic counter. JivniCare does not handle clinical fee collection or diagnostic service pricing, and is not responsible for refunding payments made at the physical clinic desk.

In the event that a doctor goes offline or cancels the queue for the day, JivniCare will immediately notify all booked patients via SMS and in-app alerts. Patients will not be charged any booking fee in such cases. The booking token status will be set to CANCELLED, and patients can schedule a fresh appointment for the next available day.